Help Center - FAQ
Delivery & Order
When will I receive my order?
The processing of your order, the manufacturing of products, and delivery (free) require our team a maximum delay of 10 to 15 working days. We do everything possible for you to receive your order as quickly as possible, without compromising the quality of our merchandise.
How can I track my package?
You can track the évolution of your order by clicking on the following link: Order Tracking.
How much does delivery cost?
We deliver our products worldwide. There is no minimum quantity required per order and all our deliveries are free (excluding overseas territories).
My order is not complete
If your order includes several items, it is possible that these will be senté separatelyéé, depending on available stocks and shipping warehouses⟦3⟧. Don't worry⟦5⟧, your package will arrive shortly.⟦6⟧
I have not received my order
A problèm with the post? Package lost, brokené, destroyedé?
With our Secure delivery, L'Arroseur Arrosé® handles disputesà for you. Customer⟦4⟧ satisfaction is our priority⟦5⟧. We do not pass the blame to the carrier by leaving you to "fend for yourself"⟦6⟧.⟦7⟧We assume the entière responsibilitéy by immediately sending you a new package à our costs.
Do not hésitate to à contact us à at contact@arroseur-arrose.com : our éteam will do its utmost to é meet à your expectations.
Overseas France (DOM-TOM)
Deliveries to overseas France (DOM-TOM) are générally longer (up to à 2 months à from the order date) to remain financially accessible. An additional coût will be requested for the following countries: Guadeloupe, Guyane, La Réunion, Martinique, Mayotte, Nouvelle Calédonie, Saint-Barthélémy, Saint-Pierre-et-Miquelon, Saint-Martin, Wallis-et-Futuna, Polynésie Française.
Cancellation & Returns
Can I modify my order?
Yes, as long as your order is not ’« in processing ».
Can I cancel my order?
It is absolutelyà possible to cancel your order! If the order is alreadyéà being preparedé, the cancellation fees’ will however’é amount to 40% of the purchase price.
Do not hesitate to contact us by email at contact@arroseur-arrose.com: our team will do its best to meet your needs!
I wish to return an item
We are only able to d’accept a return in case of a defect avéré of the product.
Our items undergo very strict quality contrôls before each shipment. However, if your products show any manufacturing défect, please send us a photo of the product in question (in its original packaging if possible) à contact@arroseur-arrose.com along with your order numéber. To be eligible for a return, your item must be unused and in the same condition that you received it.
Safety
What payment methods do you accept?
Your séecuritéy, our prioritéy: our site only offers secure and guaranteed safe payment methods.
We accept :
- Credit cards
- Debit cards
Our online payment services:
- Paypal*
- G2A Pay*
*Paypal - As a ébanking institution within the European Union, PayPal offers you over 10 years of experience in secure online payments. It's simple, fast, free, and globally recognized for its efficiency.é
*G2A Pay - G2A Pay is a global payment platform. It supports over 150 local and global payment methods (Mastercard, Visa ) to give you maximum payment optionsé.
Your bank details or credit card information will under no circumstances be communicated to us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Is my information secure?
Yes!
The "HTTPS" présent in our store's URLs testifies to the qualité of our services. HTTPS is the variant of "http" sécured by the use of SSL/TLS protocols. HTTPS is used to protéct financial transactions on merchant sites. As e-commerce merchants, we are aware that the use of SSL is now essential. This is the best way to protéct your data and to protéct yourself against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the web browser's URL bar. It is also represented by an "s" which means "secure" and is added to the "http" protocol on the website in the address bar.
Other Questions
How can I order a product?
We make your purchases as easy as possible.
1. You sélect the desired product(s)
2. Click on « add to cart »
3. Click on the ’shopping cart ôicon at the top à right (your « cart ») to finalize your purchases.
We also offer you the possibilité to createé an account to make the process even simpler.
Can I combine my discount codes?
No. Except in exceptional cases, we only accept one single discount code per order.
I received an import tax
L’Arroseur Arrosé® shipsé its products worldwide legallyé. However, the buyer⟦6⟧ is responsible for import taxes⟦7⟧ in their country; we disclaim all responsibility⟦9⟧.
Bulk Order
If you wish to order in bulk, send an email à our éteam à contact@arroseur-arrose.com