Terms of sale

Last revised: 05/11/2026.

The Operator is PIMA OÜ, an Estonian private limited company, registry code 16227549, VAT EE102381902, registered office: Harju maakond, Tallinn, Mustamäe linnaosa, Meistri tn 6, 13517, Estonia. Contact: contact@arroseur-arrose.com. This registered office address is not a return shipping instruction; contact us to arrange your return, without making this a condition of your right to withdraw.

ARTICLE 1 — GENERAL PROVISIONS 

The General Terms and Conditions of Sale (the “ General Terms and Conditions of Sale ”, or the “ T&Cs ”) are applicable exclusively to the online sale of products offered by the Operator on the website arroseur-arrose.com.

The General Terms and Conditions of Sale are made available to customers on the Site where they can be directly consulted and can also be communicated to them upon request by any means.

These T&Cs are binding on the Customer who acknowledges, by checking a box or clicking on the button provided for this purpose, having read and accepted them before placing an order. Confirming the order constitutes the buyer's acceptance of the T&Cs in force on the date of the order, which the Operator retains and reproduces.

ARTICLE  2 — PRODUCT DESCRIPTION

The Site sells watering and decoration equipment (hereinafter the “ Product(s) ”) and is open to any natural or legal person using the Site (the “ Customer ”).

Each Product presented on the Site is subject to a description (established by the supplier or accessible on the manufacturer's website via a link on the Site) mentioning its essential characteristics. Photographs illustrating the products, where applicable, do not constitute a contractual document. The Product's user manual, if it is an essential element, is available on the Site or is sent at the latest upon delivery. The Products comply with the requirements of current French law.

The Customer remains responsible for the terms and consequences of their access to the Site, particularly via the Internet. This access may involve the payment of fees to technical service providers, such as Internet access providers, which remain at their expense. Furthermore, the Customer must provide and be entirely responsible for the necessary equipment to connect to the Site. 

The Customer acknowledges having verified that the computer configuration they use is secure and in working order. 

ARTICLE  3 — CREATION OF THE CUSTOMER AREA

Ordering and access to any customer account follow the options offered on the site at the time of purchase. If you use an account, protect your login details and promptly report any unauthorised use. This does not transfer the seller’s security obligations to the customer.

Upon registration, the Customer agrees to: 

• provide genuine, accurate, up-to-date information at the time of its entry into the service registration form, and in particular not to use false names or addresses, or names or addresses without authorization. 
• keep registration data up to date so that it remains genuine, accurate and current. 

The Customer also undertakes not to make available or distribute illicit or reprehensible information (such as defamatory information or information constituting identity theft) or harmful information (such as viruses). Otherwise, the Operator will be able to suspend or terminate the Customer's access to the Site on the grounds of the Customer's sole fault.

ARTICLE  4 — ORDERS

The Operator strives to ensure optimal availability of its Products. Product offers are valid while stocks last. 

If, despite the Operator's best efforts, a Product proves to be unavailable after the Customer's order, the Operator will inform the Customer by email as soon as possible, and the Customer will have the choice between : 

• the delivery of a Product of equivalent quality and price to the one initially ordered, or

• reimbursement of all payments for the unavailable product and associated reimbursable charges without undue delay, and no later than fourteen (14) days after cancellation of the contract or the affected part, without prejudice to more favourable mandatory reimbursement deadlines.

It is agreed that, apart from the reimbursement of the price of the unavailable Product, if this option is requested by the Customer, the Operator is not liable for any cancellation compensation, unless the non-performance of the contract is personally attributable to them.

Unless otherwise stated in these General Terms and Conditions and without prejudice to the right of withdrawal provided by applicable law, Customer orders are firm and final. 

When placing an order, the Customer must select the chosen Products, add them to their cart by indicating the selected Products and desired quantities. The Customer has the possibility to check the details of their order and its total price, and to return to previous pages to correct the contents of their cart if necessary, before validating it. 

The Customer undertakes to read the General Terms and Conditions of Sale then in force before accepting them and confirming the terms and any delivery and withdrawal costs prior to payment of their order. The confirmation of the order entails acceptance of the T&Cs and forms the contract.

A copy of these General Terms and Conditions as accepted by the Customer will be sent to the Customer by e-mail at the time of confirmation of their Order so that they can refer to it.

Confirmation and contractual information are provided by email on a durable medium. Copies of order documents and invoices may be requested from contact@arroseur-arrose.com. Customers are advised to retain them.

Order communications are sent to the email address provided for that order.

The Operator reserves the right not to validate the Customer's order for any legitimate reason, particularly in the event that : 

• The Customer does not comply with the General Terms and Conditions in force at the time of their order ; 
• The Customer's order history shows that amounts remain due from previous orders ;
• One of the Customer's previous orders is subject to an ongoing dispute ; 
• The Customer has not responded to a request for order confirmation sent by the Operator.

The Operator archives product sales contracts in accordance with applicable legislation. By submitting a request to the following address contact@arroseur-arrose.com, the Operator will provide the Customer with a copy of the contract subject to the request. 

Any order modification by the Customer after order confirmation is subject to the Operator's agreement.

The information communicated by the Customer when placing the order (including name and delivery address) is binding on them. Thus, the Operator cannot be held liable if an error made when placing the order prevents or delays delivery or handover.

The Customer declares that they have full legal capacity to enter into obligations under these General Terms and Conditions.

Registration is open to capable adults and minors, provided that the latter act under the supervision of the parent or guardian holding parental authority. In no case is registration authorized on behalf of third parties unless validly empowered to represent them (e.g., legal entity). Registration is strictly personal to each Customer. 

In the event of the Customer's failure to comply with any of the provisions herein, the Operator reserves the right to terminate the said Customer's account without notice.

ARTICLE  5 — PAYMENT METHODS AND SECURITY

The Customer expressly acknowledges that any order placed on the Site is an order that entails an obligation to pay, which requires the payment of a price against the supply of the ordered Product. 

In any event, the Operator reserves the right to check the validity of the payment, before dispatching the order, by all necessary means. 

Available payment methods and any associated conditions are displayed before the order is confirmed. Payment is processed over secure connections by the payment providers involved in the transaction.

ARTICLE  6 — PAYMENT OF THE PRICE

The price of the Products in force at the time of the order is indicated in euros, inclusive of all taxes (TTC), excluding delivery and transport costs. In the event of a promotion, the Operator undertakes to apply the promotional price to any order placed during the advertised promotional period.

The price is payable exclusively in euros (€). The price is due in full after order confirmation. The prices offered include any discounts and rebates that the Operator may grant.

If delivery or transport costs apply, they will be added to the price of the Products and indicated separately before the Customer validates the order. The total amount due from the Customer and its details are indicated on the order confirmation page.

ARTICLE  7 — FORMATION OF THE CONTRACT

The contract between the Operator and the Customer is formed at the moment the Customer sends the confirmation of their order.

Before placing an order with an obligation to pay, the Customer can check and correct the products, quantities, contact details, total price and displayed charges. The order is placed using a button that unambiguously indicates the obligation to pay. Withdrawal rights and other statutory remedies remain available.

The archiving of communications, purchase orders, and invoices is ensured by the Operator on a reliable and durable medium to constitute an accurate and durable copy. These communications, purchase orders, and invoices can be produced as evidence of the contract. Unless proven otherwise, the data recorded by the Operator via the Internet or by telephone constitutes proof of all transactions between the Operator and its Customers.

The order may be cancelled by the Customer by registered letter with acknowledgement of receipt or by a written document on another durable medium in the following cases:

• delivery of a Product that does not conform to the declared characteristics of the Product ;
• delivery exceeding the deadline set in the order form or, failing such a date, within thirty (30) days following the conclusion of the contract, after the Operator has been requested, by the same means and without success, to deliver within a reasonable additional period ;
• price increase that is not justified by a technical modification of the product imposed by public authorities.

In all these cases, the Customer may demand reimbursement of the deposit paid, plus interest calculated at the legal rate from the date the deposit was received.

The order may be cancelled by the Operator in the event of :

• the buyer's refusal to take delivery ;
• non-payment of the price (or the balance of the price) at the time of delivery.

ARTICLE  8 — RETENTION OF TITLE

The Operator remains the exclusive owner of the Products ordered on the Site until full payment of the price, including any shipping costs.

ARTICLE  9 — SHIPPING AND DELIVERY

The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries within these same geographical areas.

Delivery means the transfer of physical possession or control of the Product to the Customer.

The Operator offers different delivery or provision methods depending on the nature of the product : Postal delivery.

Shipping costs are those specified during order finalization and are accepted by validating the order.

The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.

Delivery times are announced in working days on the Site when ordering. These times include the preparation and dispatch of the order as well as the time provided by the carrier. 

The Operator undertakes to ship the Products in accordance with the deadlines announced on each Product sheet and in the cart, provided that payment for the order has not been previously refused.

However, if one or more Products cannot be delivered within the initially announced timeframe, the Operator will send an email to the Customer indicating the new delivery date.

The Products will be delivered to the address indicated by the Customer when placing their order. It is therefore their responsibility to verify that this address does not contain any errors. The Operator cannot be held liable if the address communicated by the Customer is erroneous, thus preventing or delaying delivery. 

Upon delivery, a receipt may be requested for signature. 

No delivery will be made to a post office box.

On delivery, check where possible that the goods match your order and that the parcel is sealed and undamaged; report any problems to the carrier and contact@arroseur-arrose.com. Not recording reservations on the delivery note does not prejudice consumers’ mandatory rights, including the statutory guarantee of conformity.

ARTICLE  10 — RIGHT OF WITHDRAWAL

Consumers may withdraw without giving a reason within fourteen (14) days of receiving the goods themselves or through a designated third party other than the carrier. For one order delivered separately, the period starts on receipt of the last item, lot or piece. Statutory rules on calculating and extending time limits apply.

Before that period expires, inform PIMA OÜ of your decision by an unequivocal statement, for example to contact@arroseur-arrose.com or through the contact form. The model below is optional. Simply returning goods without a statement is not enough. We acknowledge electronic withdrawal requests by email.

Return or hand back the goods without undue delay and no later than fourteen (14) days after informing us of your withdrawal. Dispatch before expiry meets this deadline. You bear the direct return costs unless mandatory law provides otherwise. We retain our previous policy’s commitment: if goods cannot normally be returned by post, the Operator collects them at its own expense. This is a retained commercial commitment, not a universal legal requirement for distance sales. Returns for non-conformity covered by the statutory guarantee are at the seller’s expense under the applicable rules.

You may handle goods as necessary to establish their nature, characteristics and functioning. You are liable only for diminished value caused by handling beyond that, subject to statutory conditions. Missing original packaging, opening the package or a reasonable test does not in itself remove your right to withdraw. Use suitable protective packaging and return the accessories supplied. An order number or proof of purchase helps us process the return; an original invoice is not an absolute condition for exercising this right.

We reimburse all payments received for the sale concerned, including reimbursable standard delivery costs, without undue delay and no later than fourteen (14) days after being informed of your withdrawal. Additional costs of a delivery method more expensive than the least expensive standard delivery offered are not reimbursable. Unless we offer to collect the goods ourselves, we may withhold reimbursement until we receive the goods or evidence of dispatch, whichever is earlier.

We use the same payment method as for the initial transaction unless you expressly agree otherwise, at no cost to you. Store credit cannot be imposed instead of a monetary refund. An initial payment by gift voucher or store credit is refunded on the same principle.

Only exceptions under applicable law whose conditions are actually met apply, including goods made to your specifications or clearly personalised, rapidly perishable goods and sealed goods unsuitable for return for health or hygiene reasons once unsealed. Opening ordinary product packaging is not itself an exception. Articles L.221-18 to L.221-28 of the French Consumer Code apply within their scope without reducing mandatory protections.

Optional model: To PIMA OÜ, Meistri tn 6, 13517 Tallinn, Estonia, contact@arroseur-arrose.com. I/We hereby give notice that I/we withdraw from the contract of sale for the following goods: … Ordered on/received on: … Consumer name(s): … Consumer address(es): … Date: … Signature only for notices on paper. Delete as appropriate.

ARTICLE  11 — CUSTOMER SERVICE

The Customer can contact the Operator : 

• by email at  contact@arroseur-arrose.com indicating their name, phone number, the subject of their request and the relevant order number.

ARTICLE  12 — INTELLECTUAL PROPERTY AND WEBSITE USE LICENSE

The Operator is the sole owner of all elements present on the Site, including and without limitation, all texts, files, animated or non-animated images, photographs, videos, logos, drawings, models, software, trademarks, visual identity, database, Site structure and all other intellectual property elements and other data or information (hereinafter, the “ Elements ”) which are protected by French and international laws and regulations relating notably to intellectual property.

Consequently, none of the Elements of the Site may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented, or exploited in any other way, in whole or in part, free of charge or for a fee, by a Customer or by a third party, regardless of the means and/or media used, whether known or unknown to date, without the prior express written authorization of the Operator on a case-by-case basis, and the Customer is solely responsible for any unauthorized use and/or exploitation.

Furthermore, it is specified that the Operator does not own the content uploaded by Customers, for which the latter remain fully responsible and indemnify the Company against any claims in this regard. Customers grant the Operator a non-exclusive, transferable, sublicensable, free, and worldwide license for the use of intellectual property content they publish on the Site, for the entire duration of the protection of such content.

The Operator reserves the right to take any legal action against persons who have not complied with the prohibitions contained in this article.

ARTICLE 13 — LIABILITY AND WARRANTY

The Operator cannot be held responsible for the non-performance of the contract due to the Customer or due to an event qualified as force majeure by the competent courts or due to the unforeseeable and insurmountable act of any third party not bound by these General Terms and Conditions. 

No limitation of liability, customer indemnity or website change under these terms excludes the seller’s statutory liability, statutory guarantees, data security obligations or consumers’ mandatory remedies. The Customer is liable only as provided by law. Website changes do not reduce obligations under orders already concluded.

The Customer acknowledges that the characteristics and constraints of the Internet do not allow for guaranteeing the security, availability, and integrity of data transmissions over the Internet. Thus, the Operator does not guarantee that the Site and its services will function without interruption or operational error. In particular, their operation may be temporarily interrupted for maintenance, updates, or technical improvements, or to develop their content and/or presentation. 

The choice of French law does not deprive consumers of applicable mandatory protections, including those of their habitual residence where the activity is directed there. Estonian rules and, for Italian consumers, mandatory provisions of the Codice del consumo remain reserved within their scope. Translation does not turn a French provision into the reader’s national law.

ARTICLE 15 — AFTER-SALES SERVICE 

After-sales services performed by the Operator and not covered by the commercial warranty are subject to a contract, a copy of which is given to the Customer.

Claims made under the warranties must be addressed to the after-sales service at the following contact details : 

• email address : contact@arroseur-arrose.com

For the statutory guarantee, contact contact@arroseur-arrose.com and make the goods available to the seller on reasonable terms. Goods need not be new, unused or in their original packaging as an absolute condition of the guarantee. Necessary costs of restoring conformity and returns are borne by the seller as required by law; after-sales procedures cannot reduce these rights.

ARTICLE 16 — PERSONAL DATA 

For more information regarding the Operator's use of personal data, please read the privacy policy carefully (the “ Privacy Policy ”). You can consult this Privacy Policy on the Site at any time.

ARTICLE  17 — HYPERLINKS 

The hypertext links available on the Site may refer to third-party sites not published by the Operator. They are provided solely for the Customer's convenience, to facilitate the use of resources available on the Internet. If the Customer uses these links, they will leave the Site and will then agree to use the third-party sites at their own risk or, where applicable, in accordance with the conditions governing them.

The Customer acknowledges that the Operator neither controls nor contributes in any way to the development of the terms of use and/or content applicable to or appearing on these third-party sites.

Furthermore, the Customer acknowledges that the Operator cannot endorse, guarantee, or take responsibility for all or part of the terms of use and/or content of these third-party sites.

The Site may also contain promotional hyperlinks and/or advertising banners linking to third-party sites not published by the Operator. 

The Operator invites the Customer to report any hyperlink present on the Site that would allow access to a third-party site offering content contrary to laws and/or public morals.

The Customer may not use and/or insert a hyperlink pointing to the site without the prior written consent of the Operator on a case-by-case basis. 

ARTICLE 18 — REFERENCES

Purchasing does not authorise use of the Customer’s name or logo as a commercial reference. Such use requires a separate prior agreement specifying the media and scope of the permission. Personal data rights remain applicable.

ARTICLE 19 — GENERAL PROVISION

ENTIRE AGREEMENT OF THE PARTIES

These General Terms and Conditions constitute a contract governing the relationship between the Customer and the Operator. They represent the entirety of the rights and obligations of the Company and the Operator relating to their subject matter. If one or more stipulations of these General Terms and Conditions were declared null and void in application of a law, a regulation, or following a final decision of a competent court, the other stipulations will retain their full force and effect. Furthermore, the fact that one of the parties to these General Terms and Conditions does not avail itself of a breach by the other party of any of the provisions of these General Terms and Conditions shall not be interpreted as a waiver on its part to avail itself of such a breach in the future.

MODIFICATIONS OF THE CONDITIONS 

The Operator reserves the right to modify the content of the Site or the services available thereon at any time and without prior notice, and/or to temporarily or permanently cease operating all or part of the Site. 

Furthermore, the Operator reserves the right to modify at any time and without prior notice the location of the Site on the Internet, as well as these General Terms and Conditions. The Customer is therefore obliged to refer to these General Terms and Conditions before any use of the Site. 

The Operator advises the Customer to save and/or print these General Terms and Conditions for safe and durable retention, and thus be able to invoke them at any time during the execution of the contract if necessary.

COMPLAINT

In case of dispute, you must first contact the company's customer service using the following contact details : contact@arroseur-arrose.com.

If the complaint submitted to customer service is unsuccessful or this service does not respond within ten (10) days, the Customer is asked to submit their request again by email.

After a written complaint to contact@arroseur-arrose.com, if the dispute remains unresolved, the consumer may apply free of charge to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon), operating at the TTJA, for a contractual dispute with PIMA OÜ, established in Estonia, including a cross-border dispute, subject to its jurisdiction and admissibility requirements. The application must be in Estonian and signed. Jurisdiction: TTJA; procedure and submission: official instructions; if the portal is technically inaccessible: info@ttja.ee. For an eligible cross-border dispute, the European Consumer Centre in the country of residence may provide free assistance through ECC-Net; this assistance is not mediation by a mediator appointed by PIMA OÜ. The consumer’s mandatory rights and right to bring proceedings before the competent courts remain unaffected.

APPLICABLE LAW

These terms remain governed by French law. This choice does not deprive consumers of applicable mandatory protection, including the law of their habitual residence under the Rome I Regulation. Mandatory jurisdiction rules remain applicable; consumers are not subject to exclusive jurisdiction at the seller’s registered office. The previous reference to English for disputes cannot restrict mandatory language or procedural rights.

ACCEPTANCE OF GENERAL TERMS AND CONDITIONS BY THE CUSTOMER

The Customer acknowledges having carefully read these General Conditions.

The General Terms and Conditions applicable to the Customer are those available on the date of the order, a dated copy of which can be provided to the Customer upon request. It is therefore specified that any modification of the General Terms and Conditions made by the Operator will not apply to any previously placed order, unless expressly agreed by the Customer who originated a given order.