Refund policy

ARTICLE 10 — RIGHT OF WITHDRAWAL

If a delivered Product does not give the Customer full satisfaction, the latter may return it to the Operator. The Customer will have fourteen (14) days to do so from the date of receipt of the order.

In accordance with article L.221-21 of the Consumer Code and in order to implement this right of withdrawal under the conditions of articles L. 221-18 et seq. of the Consumer Code, the Client is invited to exercise their right of withdrawal by sending us the request by email or via the contact form.

The Operator will send an acknowledgment of receipt of the Customer's withdrawal request by e-mail.

If applicable, the Client may exercise his right of withdrawal by notifying the Operator of the following information :

name, geographical address, phone number, and email address ;
decision to withdraw by means of an unambiguous statement (for example, letter sent by post, fax or email, provided that these contact details are available and therefore appear on the standard withdrawal form). The Client may use the model withdrawal form, but it is not mandatory.

Return shipping costs are borne by the Customer, unless the goods cannot normally be returned by post, in which case The Operator will collect the Product at their own expense.

The exceptions of article L.221-28 of the Consumer Code apply and prevent the exercise of the right of withdrawal, particularly if the order consists of a contract :

for the supply of services fully performed before the end of the withdrawal period and whose performance has begun after the consumer's express prior consent and express waiver of their right of withdrawal ;
for the supply of goods or services whose price depends on fluctuations in the financial market beyond the professional's control and likely to occur during the withdrawal period ;
for the supply of goods made to the consumer's specifications or clearly personalized ;
for the supply of goods liable to deteriorate or expire rapidly ;
for the supply of goods that have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection ;
for the supply of goods which, after being delivered and by their nature, are inseparably mixed with other items ;
of the supply of alcoholic beverages whose delivery is deferred beyond thirty (30) days and whose value agreed upon at the conclusion of the contract depends on market fluctuations beyond the professional's control ;
of maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by them, within the limit of spare parts and work strictly necessary to respond to the emergency ;
of audio or video recordings or computer software when they have been unsealed by the consumer after delivery ;
of supplying a newspaper, periodical, or magazine, except for subscription contracts for these publications ;
concluded at a public auction ;
of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities that must be provided on a specific date or period ;
for the supply of digital content not supplied on a tangible medium, the performance of which has begun after the consumer's express prior consent and express waiver of their right of withdrawal.

The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused, and with all possible accessories.

In addition to the returned Product, the return package must also contain a letter specifying the Customer's exact and complete contact details (name, first name, address) as well as the order number, and the original purchase invoice.

The Operator will refund the Client the amount of the Product within fourteen (14) days from the receipt of the Product and all elements allowing the Client's refund to be processed. This refund may be made by the same payment method used by the Client. As such, Clients who have paid for their order using credit notes/gift vouchers may be refunded by credit notes/gift vouchers according to the Operator's discretion.

By accepting these General Terms and Conditions of Sale, the Client expressly acknowledges having been informed of the withdrawal procedures.